Privacy

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About our privacy policy


Caland / Shoe B.V. attaches to your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by Caland / Shoe B.V. The starting date for the validity of these conditions is 02/05/2018. With the publication of a new version, the validity of all previous versions expires. This Privacy Policy describes what information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us. If you have any questions about our privacy policy, please contact our privacy contact person. You will find the contact details at the end of our privacy policy.


About the data processing
 

Below you can read how we process your data, where we save it, which security techniques we use and for whom the data are transparent.


Webshop software

 
Nedbase

Our webshop was developed by Nedbase with Nedmin. Personal data that you provide for our services available to us are shared with this party. Nedbase has access to your data to provide us (technical) support. They will never use your data for another purpose. On the basis of the agreement that we have concluded with them, Nedbase is obliged to provide appropriate take security measures. These security measures consist of the application of SSL encryption and a strong password policy. Nedbase uses cookies to collect technical information with regarding your use of the software, no personal data is collected and / or stored. Nedbase reserves the right to share collected data within its own group in order to further improve services.

Web hosting


Byte


We take web hosting and e-mail services from Byte. Byte processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. Byte has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Byte is obliged to observe secrecy on the basis of the agreement.

E-mail and mailing lists


Campaign monitor


Our website uses Sowmedia, a third party that handles the e-mail traffic from our website and the sending of any newsletters. All confirmation emails that you receive from our website and web forms are sent via the Sowmedia servers. Sowmedia will include your name and email address never use for your own purposes. At the bottom of every e-mail sent automatically via our website you will see the 'unsubscribe' link. If you click here you will no longer receive e-mail from our website. This is can reduce the functionality of our website. Your personal data are stored securely by Sowmedia. Sowmedia uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. Sowmedia reserves the right to use your data for the further improvement of the services and to share information with third parties in this context.

Byte

We use the services of Byte for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Byte has no access to our mailbox and we treat all our e-mail traffic confidentially.

Xs4all


We use the services of Xs4all for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Xs4all has no access to our mailbox and we treat all our e-mail traffic confidentially.

Payment processors


Buckaroo


We use it for handling the payments in our webshop Buckaroo platform. Buckaroo processes your name, address and residence details and your payment details such as your bank account or credit card number. Buckaroo has appropriate technical and organizational measures taken to protect your personal data. Buckaroo reserves the right for your use data to further improve the service and in this context (anonymised) share data with third parties. Buckaroo shares in the case of an application for a deferred payment (credit facility) personal data and information regarding your financial position with credit rating agencies. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the components of Buckaroo's services for which they engage third parties. Buckaroo does not store your data for longer than allowed by the legal deadlines.


Reviews


WebwinkelKeur


We collect reviews via the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur then you are obliged to enter your name, e-mail address. WebwinkelKeur will share this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on your own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.


Shipping and logistics


PostNL


If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL for the execution of the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the event PostNL engages subcontractors, PostNL will also make your data available to these parties.


Invoicing and accounting


Modis


We use the Modis services to keep our records and accounts up-to-date. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. For our records of our administration and accounting, we use the services of Modis. We share your name, address and residence details and details regarding your order. This data is used for it administration of sales invoices. Your personal data is sent and stored protected. Modis is obliged to observe secrecy and will treat your information confidentially. Modis uses your personal data for purposes other than those described above.

Purpose of data processing


General purpose of the processing


We only use your data for the benefit of our services. That is, the goal of the processing is always directly related to the assignment you provide. We do not use your information for (focused) marketing. If you share information with us and we use this information to contact you at a later date - other than at your request - we will ask you explicitly for this. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.


Automatically collected data


Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.


Participation in tax and criminal investigation


In some cases, Caland / Schoen B.V. on the basis of a legal obligation to keep sharing your data in connection with tax or criminal investigations by the government. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.


Retention periods


We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.


Your rights


On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regarding personal data processed by or on behalf of us. We explain below which rights and how you can invoke these rights. In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection


You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.

Rectification right


You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.

Right to restriction of processing


You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.

Right of transferability


You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights


In such cases you have the right to object to the processing of your personal data by or on behalf of Caland / Schoen B.V. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.

Cookies


Google Analytics


Through our website, cookies are placed from the American company Google as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to these data on the basis of applicable laws and regulations. We collect information about your browsing habits and share this information with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to provide, among other things, targeted advertisements (Adwords) and other Google services and products.

Cookies from third parties


In the case that software solutions from third parties use cookies, this is stated in this privacy declaration.

Changes to the privacy policy


We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.

Contact details

Caland / Schoen B.V.

Nieuwe Binnenweg 14a

3015 BA Rotterdam

The Netherlands

T (O10) 436-6317

E info@calandschoen.nl

Contact person for privacy matters

Anke Griffioen


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