Warranty and disputes

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Warranty

For all shoes we stick to the regular manufacturer's warranty and we try to resolve any complaints properly.  We would like to receive your complaint as soon as possible with info and pictures via email info@calandschoen.nl.  Within 3 days we will offer a possible solution.  It may be necessary that the pair for review be send to our store in Rotterdam. If the complaint appears justified, we will refund the shipping costs.  Defects that are not caused by wear, are expertly repaired or if repair is not possible you get a replacement pair or a refund. Complaints we can not reimburse are: wear to soles and heels, issuing and wear of linings by excessive perspiration, broken zippers and other defects caused by misuse, which the seller is not blameworthy.  Much can be prevented by use of recommended maintenance products, see: maintenance of footwear

The above solutions are possible service indications.  The service solution is without prejudice to the rights and claims that the law grants to consumers. 

Dispute

It may happen that you are not satisfied with a product or service. Please get in touch with us. You can call 010-4366317 or email anke@calandschoen.nl.  We will respond within 5 days.  When we cannot settle our dispute, you can by payment of EUR 25, - send your complaint to the Dispute Thuiswinkel, PO Box 90600, 2509 LP The Hague.  For further information about this Geschillencommissie see www.sgc.nl. This independent committee shall rule on the dispute. The decision of the committee is final. Are you in the right, then the complaint money will be refunded. Above does not prejudice the right to dispute before the competent court.

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